1. What this type of adaptation can involve
Stairlifts, through-floor lifts and wheelchair platform lifts can provide different ways to move between levels where stairs have become difficult or unsafe.
The appropriate option depends on the person using it, the staircase or available floor space, transfer needs, emergency arrangements and how the home may need to work in the future.
Common examples
- Straight stairlifts for a single straight flight
- Curved stairlifts for bends, landings or multiple flights
- Through-floor lifts travelling between two floors
- Wheelchair platform lifts and short-rise step lifts
- Powered swivel seats, folding rails and calling controls
- Servicing, breakdown cover and battery replacement
2. What to check with a potential company
Ask questions that help you understand whether the company has relevant experience and whether its proposed approach is suitable for your home.
- Ask for an assessment of the user, staircase, transfer method and available space before accepting a quotation.
- Confirm whether structural, electrical, fire-safety or building-control work is required.
- Check the model, safe working load, controls, emergency lowering and backup arrangements.
- Ask what warranty, routine servicing and breakdown response are included or available.
- Confirm who will remove or reinstate the equipment if the home or the person's needs change.
3. Common questions
What is the difference between a stairlift and a through-floor lift?
A stairlift carries a seated user along a rail fixed to the staircase. A through-floor lift travels vertically through an opening between floors and may carry a wheelchair user, depending on the model. The right option depends on transfers, space and the person's needs.
Do lifts and stairlifts need regular servicing?
Manufacturers and installers normally specify inspection and servicing requirements. Ask for the schedule, likely costs, breakdown arrangements and what happens when parts are no longer supported.
Can a Disabled Facilities Grant help pay for a lift?
A Disabled Facilities Grant may contribute where the council considers the adaptation necessary and appropriate. Contact the local authority and obtain approval before ordering equipment or starting work.